Shipping policy
At Marevique, we aim to make every order experience simple, reliable, and convenient. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.
By placing an order with Marevique, you acknowledge and agree to the terms outlined below.
Order Processing
Orders are processed after successful order placement and payment confirmation, where applicable. We aim to process orders as promptly as possible. Processing times may vary depending on product availability, order volume, payment confirmation, order verification, public holidays, and other circumstances.
Orders may not be processed or dispatched on public holidays or non-working days.
Delivery Time
Most orders are delivered within 5–7 days after dispatch, depending on the delivery location and courier service.
Any delivery timeframe shown on the website or communicated to you is an estimated timeframe and not a guaranteed delivery date. Delays may occur due to courier issues, weather conditions, public holidays, transportation disruptions, or other events outside our reasonable control.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout. Shipping fees may vary based on delivery location, order size or weight, shipping method, and any promotional offers.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information. Marevique is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information.
If you notice an error after placing an order, contact us as soon as possible at info@marevique.com. Address changes cannot be guaranteed once the order has been processed or dispatched.
Order Tracking
Where available, tracking details will be shared after the order is dispatched. Tracking information is provided by the courier service, and updates may take some time to appear.
Failed or Missed Deliveries
If delivery is unsuccessful due to customer unavailability, incorrect address, or other customer-related reasons, the courier may attempt re-delivery or return the package. Additional charges may apply for re-dispatch in such cases.
Damaged Packages
Please inspect your package upon delivery. If it appears damaged, contact us promptly at info@marevique.com with your order number, description of the issue, and clear photographs of the product and packaging.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing, contact us as soon as possible with your order number and details so we can resolve the issue.
Third-Party Courier Services
We use third-party courier services. Once the order is handed over to the courier, certain delivery aspects are outside our direct control. We will still assist you with any delivery-related concerns.
International Shipping
If international shipping is available, customers are responsible for any customs duties, taxes, or import charges imposed by the destination country.
Contact Us
For any questions regarding your order or delivery, email us at:
info@marevique.com
Please include your order number for faster assistance.